In October, our service engineer, Andy, spent a week in Scotland ensuring our customers had their industrial ice machines in peak condition. From Monday to Friday, Andy travelled from Inverness to Fraserburgh, Edinburgh, Coupar Angus, and Glasgow, providing a range of essential maintenance services to support our clients’ operations.
Comprehensive Servicing
With customers spread throughout Scotland, Andy tackled a full schedule of both minor and major services. Each service was tailored to meet the specific needs of our clients, making sure that every machine continued to efficiently produce high-quality ice. These visits are not just about maintaining equipment; they’re about ensuring a consistent ice supply, which is vital for our clients across various sectors.
Complimentary Health Checks
During his time in Scotland, Andy carried out complimentary health checks for customers in Coupar Angus. Health checks are a proactive measure we provide to give our customers added confidence in their equipment. By addressing minor adjustments early on, we help prevent unexpected disruptions and extend the lifespan of each industrial ice machine, supporting our commitment to reliable, high-performing equipment.
Our commitment to exceptional service goes beyond routine maintenance. At Ice Systems, we offer a range of service packages tailored to fit our customers’ specific requirements:
- Routine Service Inclusions for Rentals. Every rental machine includes scheduled servicing, providing worry-free operation for our customers.
- Annual Service Agreements. For purchased machines, we offer flexible service agreements from 12 to 36 months, which ensures consistent maintenance over the machine’s lifespan.
- Fixed-Price Servicing & 24/7 Support. We know that every business runs on a unique schedule, which is why we offer flexible, fixed-price servicing to minimise downtime. Additionally, our 24/7 hotline is available to help with any urgent support needs.
Ice Systems serves a wide range of sectors, each with specific demands for ice production. Our proactive approach to maintenance allows us to provide the right level of support, keeping ice production smooth, reliable, and worry-free. Whether it’s our high-capacity Chip or Flake Industrial Ice Machines, our team is here to help you find a service plan that keeps your operations running seamlessly.
If your business relies on industrial ice production, regular servicing is essential to avoid unexpected breakdowns and costly downtime. Contact our team today to learn more about our flexible service packages and how we can support your business.
Products
Ice Systems Offers a Range of Industrial Flake and Chip Ice Machines
Aftersales
Industry Leading Service, Support, Installation and Training
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